Privacy Policy

Introduction

Wristshine, located at Prešernov trg 4, 1000 Ljubljana, Slovenia, operates the website wristshine.world. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and Slovenian data protection laws.

Data Controller

Information We Collect

Information you provide: Name, email address, phone number, postal address, and any other information you voluntarily provide when contacting us or making inquiries about musical instruments.

Automatically collected information: IP address, browser type, device information, pages visited, time and date of visits, and referring website addresses.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you provide explicit consent for specific processing activities
• Contract performance: To fulfill contractual obligations when you purchase musical instruments
• Legitimate interests: To improve our services, website functionality, and customer experience
• Legal obligations: To comply with applicable laws and regulations in Slovenia and the European Union

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling orders for musical instruments and accessories
• Responding to inquiries and providing customer support
• Sending order confirmations and updates
• Improving our website and services
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring website security

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers: Payment processors, shipping companies, and IT service providers who assist in operating our business, under strict confidentiality agreements.

Legal authorities: When required by law or to protect our legal rights and the safety of our customers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Slovenian and EU law. Typically, we retain customer data for 7 years for accounting and legal purposes, after which it is securely deleted.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data under certain circumstances
• Right to restriction: Request limitation of processing your personal data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing of your personal data for specific purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at reach@wristshine.world or +386 51 667 533.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, PCI-DSS compliant payment gateways using SSL/TLS encryption.

International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Slovenian Information Commissioner:

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.